“An administrative inquiry has been requested in response to complaints and the management of COVID-19 outbreaks,” confirms the cabinet of the Minister responsible for Seniors and Carers, Marguerite Blais.
Difficult to have more details about the minister’s entourage, as the investigation is not yet completed.
† We act with caution. We want to ensure the well-being of residents in all residential environments in Quebec. At this CHSLD we want to determine what is possible and implement solutions where necessary. †
According to a government source, since the start of the pandemic and even in recent months, several complaints about this CHSLD of 150 residents have arrived in the email of Minister Blais.
“It concerns an establishment recognized as problematic, this source indicates that it is familiar with the matter. The problems keep coming back, but nothing is done about it. †
According to two other sources involved in the investigation, who are unable to speak due to ongoing checks, the complaints come from both employees and families of residents.
Staff shortages complicate outbreak management
Like many CHSLDs, the Vigi Reine-Élizabeth has lost many workers since the start of the pandemic, especially the favored servants.
By November 2021, families had complained in various media that the lack of staff was making it difficult to provide basic care, even food. And to make matters worse, an infestation of bed bugs hit one floor.
At the same time, when an outbreak was raging, relatives complained that the elderly were locked in their rooms by means of wooden planks installed in the lower half of the door frame.
“The measures taken during outbreaks can sometimes provoke questions and reactions from certain families,” Vigi Santé deputy CEO Jean Hébert wrote in an email to Radio-Canada.
† Despite our efforts to establish a dialogue to find satisfactory solutions, sometimes dissatisfaction persists and families decide to communicate their dissatisfaction on other levels. †
The organization adds that it “met with all families to validate their level of satisfaction and work with them to identify improvements we can make to the quality and safety of our care and services.”
“When we have recommendations, we quickly implement them to improve the quality and safety of services to CHSLD residents,” assures Jean Hébert.
According to a source known to the case, the conditions in the device have indeed improved recently.
Fined by the CNESST in 2020
In May 2020, the CHSLD Vigi Reine-Élizabeth received support from the Canadian Forces. In their report, the military reported a 30% shortage of medical personnel and escorts.
In the summer of 2020, the facility received an insult from the Commission for Standards, Equity, Health and Safety at Work (CNESST) for failing to correct violations of port protection equipment and traveling between hot and cold regions during the first wave.
In March 2021, the Administrative Labor Tribunal stated that Vigi Santé ltée “has not adequately identified the necessary measures to be followed to avoid the risk of transmission of COVID-19 during breaks and meals” in the CHSLD Vigi Reine -Elizabeth.
Vigi Santé is a group of 15 private CHSLDs under agreement that receive funding from the Ministry of Health and must meet the same standards as public institutions.
One of them, the CHSLD Vigi Mont-Royal, stood out during the first wave, when 100% of the residents were infected with COVID-19. The faulty ventilation system was pointed out to explain the rapid spread of the virus.